Shipment Information

Shipment Fees

HIBOY.IT ships worldwide with Federal Express.
Federal Express does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL HIBOY.IT orders are shipped out of Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.

IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.

FREE SHIPPING ON ALL SHIPMENTS TO THE U.S.A - CANADA - AND EUROPE

Europe Includes: Albania, Andorra, Austria, Belarus, Belgium, Bosnia, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.

Euro 50.00 – Africa, Central/South America, Asia, Australia and Oceania.
Orders exceeding Euro 500.00 are FREE OF SHIPPING CHARGES.
Shipments outside of the European Union must exceed Euro 500.00 after the VAT deductions.

Import Fees

HIBOY.IT shipments outside of the European Union (EXCLUDING THE USA) are exempt VAT (Value Added Tax) but are subject to import fees.
Payment of these IMPORT FEES is the sole responsibility of the Client.

Shipment Documents for Exotic Pelts

Shipments from HIBOY.IT that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org .
The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
Due to standard processing time for the documents, the shipment will be delayed.

Shipment Date

Orders are shipped from HIBOY.IT in Italy - Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

AVAILABLE MERCHANDISE: IMMEDIATE SHIPPING
Orders with available merchandise are shipped the same day as order placement from Monday-Friday 9:00 a.m. – 5:30 p.m. (Orders placed on weekends are shipped on the following Monday).

We remind first-time Clients that HIBOY.IT will request Banca Sella to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.

MADE TO ORDER: PLEASE ALLOW APPROXIMATELY 8 – 10 WEEKS FOR DELIVERY.
Made To Order orders are debited and invoiced the day of Order Placement during regular office hours from 9:00 a.m. – 5:30 p.m.

Shipment Tracking

When the order is shipped, Clients receive an E-mail from HIBOY.IT specifying the tracking number.
Clients can trace the shipments on the Federal Express website: www.fedex.com
Open www.fedex.com and enter the Tracking Number in the field provided for “tracking” shipment.
The web page will change and show the exact movements of the parcel as recorded by the courier.
In the event of delays in Customs, Clients will be notified directly by Federal Express and/or HIBOY.IT.

Shipping Insurance

HIBOY.IT shipments are insured against theft and accidental damage at no additional cost to the Client.
Once the shipment reaches the destination, the goods are no longer insured.

Authorized Shipment Delivery

Clients are asked to inspect the box carefully BEFORE signing for the delivery.
HIBOY.IT shipments are carefully packaged in a box.
If for any reason, the box looks tampered, either sign for the package with reservations or refuse the package.
In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the local Federal Express Office and contact HIBOY.IT at info@HIBOY.IT.

Successful Shipment Delivery

If for any reason, an order from HIBOY.IT is not successfully delivered to the Client’s address as per the commercial agreement, the package risks being sent back to Italy at the Client’s expense including the cost of the return shipment and re-import fees.
These fees will be deducted from any eventual reimbursement.