Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned within 10 days for a size/merchandise exchange or refund.

Return Instructions
  1. Clients must e-mail info@HIBOY.IT within 10 days from the delivery date to request a Return Authorization Number (R.A.N.).
    This e-mail must include Item Code(s) of the item(s) to be returned and state if the return is for a merchandise exchange or refund.
  2. Returns must be sent with Federal Express.
    Clients must write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instruction in the RAN Email. (The Federal Express Courier will provide the Airway Bill to complete upon pick-up)
  3. Returns for size or merchandise exchange of greater value are FREE.
    The item requested in exchange must be of equal or greater value of the returned merchandise to be handled as a free return.
  4. Returns for refund or partial refund (for item exchange of lesser value than the returned merchandise) are at the client’s expense :
    shipments and return import fees (where applicable) will be deducted from the refund.
    Shipments from Europe are Euro 20.00. Shipments from outside of Europe are Euro 30.00.
    Returns for item exchanges that are of a lesser value of the item returned are at the client’s expense:
    shipment and return import fees (where applicable) will be deducted from the partial refund.
    Refunds will appear on the client’s credit card statement within two billing cycles.
    (May vary from credit card company to credit card company.)
  5. Returns must arrive within 10 days from receiving the R.A.N.

Return Terms and Conditions
  • The returned item(s) must be in the same condition as sent.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above.
    HIBOY.IT reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • HIBOY.IT reserves the right to refuse returns that are unauthorized and/or not sent with Federal Express.
    If an unauthorized return is accepted, HIBOY.IT will deduct a 10% administrative/re-stocking fee from the refund.